Pingshow, Inc is an innovative startup company in Silicon Valley, CA that develops leading mobile communication SW and HW solutions that enrich people’s lifestyle. Pingshow currently has three product lines:
- — AireTalk: An advanced mobile communication app for iOS/Android/Windows mobile devices
- — AireCenter: A smart Home Gateway and the next generation of OTT Media player
- — AireWebcall: An online “Click-to-Call” for small business and enterprise
PingShow was founded in 2011 with HQ in Cupertino, CA, USA and R&D centers in Beijing, China, and Taiwan.
AireCenter AC100 is the next generation of the OTT media player for smart home. It offers all the leading features of a high-end OTT media player on the market plus features such as global communication, video conference, home security, file sharing, and a home private cloud.
The AC100 converts your home HD TV into a smart hub for your family. It integrates communication, security, information and entertainment into your daily life.
Please refer to the Quickstart Guide included in your AC100 package, or view online instructions in our online manual.
Yes, you need to register and join AireTalk in order to use the AC100's communication and security features.
No, you don't need a microphone to make a phone call. The AC100 has a built-in, high-definition microphone.
First, open the AireTalk app in the AC100.
- — To make a phone call to an AireTalk friend, see the Call section in our online manual.
- — To make a video call to an AireTalk friend, see the Video Call section in our online manual.
- — To make a phone call to a landline or mobile number outside of the AireTalk network, see the AireCall section in our online manual.
All calls within the AireTalk network are free of charge. Calls using AireCall to outside landline or mobile numbers are charged on a rate-per-minute basis.
The AC100 is just like any Android tablet that allows you to download a streaming app, such as Netflix or Hulu, from the Google Play store in the Apps section. From those apps you can watch TV shows and movies.
Refer to the Quickstart Guide in your package, or see the Apps section in our online manual.
The AC100 can be paired with the AireShare app and AireRemote app. Both are available for download from the Google Play store or the iOS App Store.
AireShare is a mobile phone app that allows you to push content from your mobile device or laptop to your television screen via AireCenter. Content you can push to the screen includes pictures, videos, movies, and web browsers.
AireRemote is a mobile phone app that turns your mobile device into a remote control for AireCenter. It allows you to control the volume on your television, open/close AireTalk, and acts as a mouse, remote control, keyboard, or fly mouse.
AireTalk is PingShow’s software that provides communication ability to all its products, including the AireTalk app, AireCenter, and AireWebcall. With AireTalk, users can connect with each other via text message, voice call, video call, walkie talkie, file transfer, location sharing, conference call and more, at no cost.
AireCall allows you to call any landline or mobile phone number worldwide through the AireTalk app. As long as you are connected to the internet or Wi-Fi and have calling credits you can make clear, HD voice calls from the app to any phone number.
To make a call from AireCall, see the AireCall section in our online manual.
Look up country rates in AireCall, see the AireCall section in our online manual.
To purchase AireCall credits, see the AireCall account section in our online manual.
No, there is no additional fee or tax. The price you see is the price you pay.
To find and add friends in AireTalk, see the Add Friends section in our online manual.
AireTalk is most useful if you have friends to communicate with. Most features in AireTalk require at least one friend. However, if you plan to use AireCall to call outside landline or mobile numbers, you don’t need to have friends to use that feature.
- — Sound and motion detection
- — Text message alerts of any suspicious activity while you are away
- — Image notifications sent straight to your mobile phone via AireTalk
- — Voice call notifications of any suspicious activity
- — Records and stores security videos
- — Easy to retrieve or email security footage
- — Add up to 5 AireTalk friends to receive security alerts
- — Feel safe knowing AireSecurity is watching your house 24/7
- — Receive instant notifications of breaches
- — View recorded security footage at later times
- — Spend less on security services, as AireSecurity costs less than traditional home security systems.
AireSecurity is free of charge for the first three months. After the three-month trial period, AireSecurity costs $7.95 per month for one camera, or $79.00 per year.
No, AireSecurity does not call 911 if there is a security breach. It is the owner’s responsibility to report all security breaches to the police.
AireSecurity is automatically activated when you register for AireTalk in AireCenter.
No, AireCenter must be on or in standby mode for AireSecurity to work.
AC100 currently supports one camera that is built into the AC100 device.
Currently, you can email security footage to yourself or others. We do not support transferring footage to external devices.
Security footage can be retrieved from AireCenter by going into the Security app and going to the History tab. From there, you can download the footage to your AireCenter device or an external USB/hard drive.
No, you don’t need to purchase credits for AireSecurity to send warning messages to your mobile device. It is included with the service.
AireSecurity runs on a monthly or annual subscription basis. It automatically renews your subscription every month or year depending on which subscription plan you have chosen unless you call our customer support line to cancel your service.
To disable or cancel AireSecurity, please call 408-599-3030.
"Stop security service" means to stop AireSecurity from surveying your home/office. When in stop mode, AireSecurity will not send you notifications of any breach in security. "Disable security service" means to unsubscribe from the service. You will not be able to start or stop AireSecurity one the security service is disabled.
Please call 408-599-3030, or go to www.airetalk.com/airecenter/support to find the solution.
Please go to www.airetalk.com/airecenter/support and fill out the Technical Issue form. Someone from PingShow will respond via email within 24 hours. If it is an emergency, call 408-599-3030.
Please reboot the box by disconnecting the power adapter, wait for a minute, and reconnect the box again. The AC100 should automatically power up.
The AC100 camera comes with a 5 megapixel lens.
The AC100 will adjust the FPS automatically during a video call. Depending on network speed and screen resolution, the FPS should be between 8 to 15 FPS.
Depending on the network connection, the video resolution varies from 640x480 to 1920x1080.
Yes, the AC100 needs to be connected to the internet in order to work.
Refer to the Quickstart Guide in your package, or see the Wi-Fi section in our online manual.
To send media files, see the Share Media section in our online manual.
To view/retrieve files you have received and downloaded, see the AireFolder section in our online manual.
Unfortunately, the AC100 currently does not support Bluetooth devices. It only support USB keyboards and mice.
Currently, the AC100 only supports the camera built into the device.
The file size is limited to 100MB.
For an audio conference call, up to 15 people can participate. For a video conference, up to 5 people can join, depending on your your network's performance.
PingShow provides a one-year limited warranty. Please refer to the warranty policy in the package, or view the warranty policy online.
Please call 408-599-3030, or email firstname.lastname@example.org.
Please first call customer support at 408-599-3030, and refer to the warranty policy in your package or view our warranty policy online.
Please refer to the warranty policy in the package, or view the warranty policy online.
Free services include all AireTalk in-app features: 1:1 voice and video calls, media/file sharing, location sharing, walkie talkie, voice messaging, CB Radio, and audio conference call.
Paid services include AireSecurity and out-network phone calling to a landline or mobile phone through AireCall.*
*For AireCall pricing, open AireTalk and go to AireCall. Dial in a phone number, and a rate-per-minute price will appear for that number.
We accept all credit card payments.
If you decide to continue with the AireSecurity service after the initial three-month trial, the system will automatically charge your credit card on file semi-annually.
When you activate AireTalk within AireCenter you will receive a free three-month trial of AireSecurity. After the free trial is over, you have the opportunity to continue for a monthly fee of $7.95, or an annual fee of $79.50, or discontinue AireSecurity.
To unsubscribe to AireSecurity, please call the customer support line at 408-599-3030, and we will be happy to discontinue the service for you.